Frequently asked questions
The questions business owners actually ask us before, during and after moving onto SolveFlex — answered plainly.
Choosing SolveFlex
What exactly is SolveFlex?+
SolveFlex is a business workspace. Your products, sales, stock, customers, purchasing and finance live in one place, so recording a sale updates stock, customer history, accounts and reports at the same time.
Do I have to buy everything at once?+
No. Most businesses start with the part that hurts most — usually the counter or stock — and connect the rest later. Nothing needs re-entering when you add another part.
Is it right for a small business?+
Yes. If you are running the business on spreadsheets, notebooks and a separate billing app, a small setup already removes most of the double entry.
What if my process is unusual?+
Then a standard setup is the wrong answer. We build custom software around your process, and it can sit alongside the workspace rather than replacing it.
Setup and data
Can you move our existing data across?+
Yes. Product lists, opening stock, customers and suppliers are the usual starting set. We agree the file format with you and check the totals together before going live.
How long does setup take?+
It depends on how many products, locations and people are involved. A single-counter shop is quick; a multi-branch business with purchasing and finance takes longer because the data has to be right.
Will you train our staff?+
Yes. Training is part of implementation, and we focus on the few screens each role actually uses every day.
Running it day to day
What happens if the internet drops?+
Counter billing keeps working offline and syncs once the connection returns, so sales are not lost.
Can I see the business from my phone?+
Yes. Sales, stock and key figures are available on mobile, so you do not have to be at a desk to know where the business stands.
Can different staff see different things?+
Yes. Access is set by role, so a counter user does not see finance and a manager does not have to work around screens they do not need.
How do we get help when something is wrong?+
Through support. You can reach us by email or phone, and implementation customers have a named contact who already knows the setup.
Still deciding?
Tell us how your business runs today and we will tell you honestly whether SolveFlex is the right fit.